Worst service ever

Item: Telkom
Rating: 1

I have reported my ADSL and explained that I cannot access internet anymore few weeks ago, however all they do is to change the dates which they promised to attend the fault. Now they say they will only help me on the 16 March 2018. This is pathetic and useless service ever. All they give is the ref numbers 4ctk270118 which is useless to me. Why should one suffer for something that he/she is paying? They don't even allow you cancel the contract. I am in Vanderbijlpark.

Helpful (0)

Replies (2)

Telkom's replyOfficial

18 Mar 2018, 07:12

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***

We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom's reply18 Mar 2018, 07:12

Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***

We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom's replyOfficial

01 Apr 2018, 10:17

Good morning Eddy

Sorry to bother, Id like to confirm if your query has been resolved because the fault was cleared as resolved.

Thanks in advance

Regards

Jawaad

HelloPeter Team

Best regards,

Telkom's reply01 Apr 2018, 10:17

Official

Good morning Eddy

Sorry to bother, Id like to confirm if your query has been resolved because the fault was cleared as resolved.

Thanks in advance

Regards

Jawaad

HelloPeter Team

Best regards,