Worst Service Ever

I App**** for a phone /contract with Telkom, I Was not happy with the device so I returned the phone and sim within the 7 day return policy. The phone and sim was picked up by a courier that was arranged by one of the call centre agents, so I app**** for the new device /contract, only to receive it 2 weeks later.

I have phoned / emailed Telkom daily time with the details for the waybill number, without successfully getting the contract cancelled. When I registered for the Telkom app I found that the contract that was returned was still active on my name and that there was a bill of R 1128.94 !!!!!!!!!!!

I don't know who they think is going to pay this but, as I will not pay anything until this is sorted out!!

So I phoned the call centre once again,sent through the documentation to the person once again,and was told that the usage for the account was after I had sent the sim / device back to Telkom with the courier,so I was infored by the callcentre agent that the contract would be cancelled immediately and the costs retracted from my account.this was on the 26th of January 2018.

Yesterday, 05 February 2018 this was still not sorted out !!!!!!!!!!!!!

The service Telkom has provided me is ridiculous and unacceptable for such a big and renowned service provider.Not one single person can sort this mess out and all of them will always phone you back,but don't!!!!!!!!!!