CS
Charne S

1 reviews | Active since Jan 2018

23 Jan 2018, 14:09

Worst Service Ever !

???????? This is absolutely beyond ridiculous ! After Months and months of getting any sort of service from Telkom . I have spoken to one Celiwe Libala that said he will do the follow ups on my order and forwarded the emails to Andile for urgency ? ? Open serve dispatched a technician to install our new line . He could not install it due to neighbors electricity pole being faulty and he had to install a pole in our yard to not interfere with electric fence. Okay great , his words when i asked how long will it take him to again come out to the house for installation is that he cant tell me and he does not like to lie , which was 22/12/18 i then followed up after a week of still not getting any feedback and numerous emails , i only received message saying new technician is dispatched . Nothing happened , no one pitched . I clearly said in all the emails that the problems with the poles are not resolved and again you will waste my time and your own (that you have so much of) .Another technician was dispatched on the 08/01/18 by open serve . I was not home and my **** opened for him , he then said to my **** he will first have to install a pole (obviously) , so no communication happened there, and that if he couldn’t do it that day he will come to do it on the 11/01/18... guess what ?NOTHING HAPPENED!!!! No communication to me was done whatsoever ! I want this resolved ASAP . Its been over 2 , 3 ,4,5 months trying to get YOU to do your work ! Why is it so difficult to dispatch someone knowing theres already been problems qnd actually trying to correct it the 100th time ! And to ad on its been another week that flew by without any service !!!

:CM ********** Order: ********** 10 Contact me when you have a resolution and time and date of when all of this will happen !

0
Replies (3)
Telkom
Telkom's reply15 Feb 2018, 13:39
Official

Hi CS1992

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media

Best regards,

Telkom
Telkom's reply15 Feb 2018, 13:39
Official

Hi CS1992

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media

Best regards,

CS
Charne S's update16 Feb 2018, 06:26
Reviewer Update
Tooo late !!!!!! Luckily one friday morning i contacted Letaba wireless and the installed it that afternoon ???? amazing how good service pays off . You then Pitched up that saturday morning yet again without any communication and we told you to please leave ! Beyond shocking !!! Goodbye telkom and hello LETABA WIRELESS!