Worst Service ever

Logged a fault with Telkom 15 September 2015. The next day (16 September 2015) i get a call confirming the logged fault, and was assured a technician will respond promptly.<br> On 22 September 2015 (1 week later) i call the technical support (10210) to ask for feedback on the fault, as it was not resolved after a week. They assured me that they will escalate the issue and it will be resolved soon.<br> On 29 September 2015 (2weeks later) was billed in full. When calling for feedback on the fault, i was told that a technician was suppose to resolve the issue on 25 September 2015. They will escalate the issue again.<br> On 5 October (3 weeks later) I was told that they will escalate the matter again, Just to find out that escalating the matter (in their company) means sending a mail. When asking if they cannot call the department that deals with resolving faults and ask whats happening, i was told that it was against their policy. But what is not against their policy is a customer being without service for almost a month and being billed in full.<br> Its is now the 7th of October, still without Telkom service.<br> I do not know of any other service provider that gives worse service!! (Personal opinion),