worst service ever

Went to telkom vaal maal 2Oct to upgrade.worst experience ever. No structure, we stood inline for almost 30 min just to be informed we are in the wrong Que. No where is it marked who should go where. Finaly got in front of correct Que after waiting 2 hours in line to be informed by a very rude lady no stock. She didnt listen to what I was saying and told m. My age analysis was 22 and a half months do I realy want to upgrade now. Yes I want to upgrade now why would I be in store almost 3 hours. Chat assistant online told me . Need 3 months bank statements to upgrade Sat in bank more than an hour guess what they didnt even want my bank statements. And on top of all my recurring monthly fees are 648 but recived last month. Bill recurring monthly fees 918 asked billing whats going on they just said system. Is being upgraded they cannot help me. So no phones and no one can sort out faulty bill. seriously!!!