Worst service ever

My mobile number was abruptly suspended on the 29th December. I have been calling the call centre ever since and I'm being sent from pillar to post. Today alone I have spoken to 4 (four) agents, none of which were able to tell me why it was suspended. It's a prepaid sim and obviously not behind on monthly subscriptions. I have had 2 agents hang up on me while investigating, that is today only.

What's even more frustrating is that the agents claim that there is no call logging system so they can see how far the investigation has progressed, clearly a lie. I have been given two 48 hour turn around times. The last agent told me to do a sim swap??? How can I swap a number that is suspended because I will end up with another unusable sim.

Every agent is passing the buck, even coming up with the most bizarre half baked solutions just get me off their backs.

Telkom, can you please fix this already. Someone in that huge organisation should, at the very least, have an answer add to why my line was suspended.

I trust that someone will get back to me with a solution.