IK
Iwan K

1 reviews | Active since Sept 2015

29 Sept 2015, 09:27

Worst service ever

Update no4 on this on-going saga.<br> <br> Received a phone call on 24/09 to ask whether anyone has contacted me to sort my complaint. Told the gentleman \no"and he said he will forward my complaint in order for their sales department to contact me. Today is Sept 29 and still no contact from Telkom.<br> <br> ***<br> <br> 02 Sept 2015<br> Have been trying since Sept to upgrade my Internet Promo 5 contract. Gave up. Tried again in June and have been trying every week since to \""upgrade\"" my contract in order to save 33% on the cost. To no avail. Can't do it in store. Can't do it when I phone \""will get sales to contact you\"". <br> <br> Have contacted them via Twitter who keeps saying <br> 1. Apology<br> 2. Complaint escalated<br> 3. Will get right back to you.<br> <br> Still nothing. What a useless bunch of *********** people. I would dearly like them to reimburse me 3 months x R100 for their own inefficiencies.<br> <br> 07 Sept 2015<br> Still nothing. This after I spoke to Tumelo Madisha Miche Naidoo and Hophney Leso last week.<br> <br> 24 September 2015<br> Update:<br> Telkom has since my last contact with them cancelled my contract - no warning"

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Replies (1)
Telkom
Telkom's reply29 Sept 2015, 10:06
Official
Hello I****emp,

Thank you for making contact with us again

This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.

We do apologize for any inconvenience we have cause to you.

Your reference number is:SM141575

Regards
Luleka
Telkom Social Media Team