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JN
Jaco N

1 reviews | Active since May 2015

18 Dec 2017, 10:34

WORST SERVICE EVER!

I'm in the catering business and my landline is the most important thing because all my orders come in through calling my landline, now Telkom has a faulty line and my landline + internet are off since Thursday 14 December 2017. They don't make any effort to repair the line. I have been calling and pleading to repair this fault immediately since my business is liable on the land line but still no response from them. I'm loosing business by the seconds. I will not pay my telkom bill till this issue is sorted out. Telkom can not expect me to pay for a service I don't receive!! I will also take this to court for loss of income if this issue is not repair in this week.

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Replies (2)
Telkom
Telkom's reply03 Jan 2018, 07:43
Official

Good Day

Thank you for making contact with us,

We have logged your request for assistance, At this stage the delay is caused due to the network fault in your area, this matter has been escalated to the dispatches to advise of progress on the cable fault.

You should be notified of any further progress available.

Please accept our apologies for the inconvenience caused,

Regards

Telkom Social Media Team

Bronwyn

Best regards,

JN
Jaco N's update08 Jan 2018, 12:30
Reviewer Update
Sorry but this is not acceptable! This line needs to be fixed no later than the end of this week (14 January 2018) then it will be one month that my line is off! I'm loosing business by the second and Telkom does NOTHING to fix this situation! I'm NOT paying my Telkom account until this problem is fixed and I will also claim my Mweb internet account back since I need to pay for internet I couldn't use because my Telkom line is off and the data I needed to buy to put on my Vodacom mobi wifi to go on the internet to do my work. TELKOM is the WORST service provider ever!! You don't do anything to fix the line and I will take this further!!