Worst service ever!

I renewed my cell phone contract with Telkom Mobile on 30th November 2017 and I was told that the device would take 4 to 7 working days to be delivered. I have not received my device to date (14/12/2017) and today marks the 10th working day.

I called the call centre today and was informed that the device was returned to the warehouse as the Rica address on the waybill was incorrect. How on earth is that possible? How could Telkom give the couriers an incorrect address? The consultant went on to explain that my device will have to be reissued and I will have to wait a further 4 to 7 working days to receive it.

In the meantime, I am left without a phone as I sent my current phone for repairs based on the fact that I would receive my new device shortly. The team leader Lebogang Tshwane did not even attempt to try and get my device to me faster.

This was very disappointing as I am a loyal Telkom customer.

The worst part is that if I had not called in today, I would have never received my advice. Telkom did not even give me a call to let me know what was going on and when I questioned them about, they told me that the courier company did not inform them that the device was not delivered.

Telkom took no responsibility whatsoever and seemed to blame everything on the courier service. I was not even given a heartfelt apology.

So now, I have no phone and no idea if I am ever going to receive it.

After all of my current contracts end, I doubt that I will be doing renewals with Telkom due to this pathetic service.