CK
Chesintha K

1 reviews | Active since Oct 2017

12 Dec 2017, 12:09

Worst service ever

We recently moved and requested our telephone to be moved. This was 3 weeks ago. They kept transferring us from line to line.

They came to our house and said they brought the wrong cable and never came back

this is honestly the worst experience ever I want this **** sorted out before the end of this week.

I cannot pay for something that is not helping me.

0
Replies (2)
Telkom
Telkom's reply26 Dec 2017, 08:33
Official

Hi Chesintha,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Fulfillment team.
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

Telkom
Telkom's reply27 Dec 2017, 09:25
Official

Hi Chesintha,

We do find that your order has been escalated to our cable division, *** for their attention to repair te cable before installation can be successfully completed.

We do apologise for this inconvenience. Once a cable technician has resolved, you will be contacted with a new installation date.

Thank you,

Regards,

Rafeeqah,

Telkom Social Media Team

Best regards,