WORST SERVICE EVER!!!

This is my horrid journey with a service provider that claims to be the “best mobile broadband operator in SA”. How this is possible, I have no idea. With *********** staff in stores, and inept call centre agents that sound as if they’ve dropped out of high school, I'm gobsmacked that Telkom even exists! On 29 October, my husband and I sign up for the 4Mbps uncapped internet. The consultant confirms our details and informs us that “someone” will be in touch. Two weeks pass—no call, no sms, no email, nothing. Somewhat annoyed, I phone the helpline, only to be placed on hold for 45 minutes. R200 later, I drop the call and decide to return to the store ... which is at the Liberty Promenade in Mitchells Plain. Another consultant assists us this time around, and tells me my details aren’t on the system. Turns out consultant #1 clearly hasn’t done his job properly (seems as though the Telkom store in Liberty Promenade need to reassess how their interviews for potential staff are conducted ... just saying). So the new consultant takes our details and says the same thing ... that “someone” will be in touch and a technician will come around for the installation. Lo and behold, on 24 November, this actually happens. The technician does his job and leaves, without offering any information, like when the internet will actually be accessible. Without knowing what to do, my husband completes the “Quick Wizard” to configure the modem. It fails. This goes on several times until we give up. Eventually, I unwillingly contact the call centre again, and after being on hold for almost an hour, find out it takes 48 hours for the modem to connect to the internet. 48 hours later, nothing happens. Although all the lights are green on the modem, we’re still unable to connect to the internet. Go figure, right? I call the sorry excuse of a helpline once again ... another R200 and 45 minutes later ... and the young lady (I believe her name is Janice) tells me its an IT issue, but she will have them sort it out and I will be able to access the internet in another 48 hours. 48 hours elapse, and surprise surprise, my damn modem is WORTHLESS! Now this is where Telkom really grates my cheese ... I try, very calmly, to speak to another *********** call centre agent. At this point, I’m accustomed to be put on hold for hours on end. When I’m finally helped (and I say that loosely), we discover that there is NOTHING on the system to even show a technician came out to install the damn thing! Now because the agent on the other end doesn’t sound as dim-witted as his colleagues, I rein in my temper and ask what we do at this point. Yep, you’ve guessed it ... ANOTHER 48 hours for a new technician to redo the installation ... which, because of the weekend, will be next week Tuesday (5 December)!!!!! Thanks for nothing, Telkom. Your awards don’t mean jack!