MW
Marlene W
1 reviews | Active since Dec 2017
01 Dec 2017, 11:17
WORST SERVICE EVER!!!!!!!!!!!
Struggling again (2nd time around) for 3 weeks already, without Telkom sorting out my ADSL that doesn't work - you can beg, scream, shout, cry, offer to pay 3 times the rate to get service - NOTHING HELPS! Line installed for 3½ months - 6 weeks in total NO ADSL CONNECTION and Telkom has everytime a different story - with no solution to my problem - HOW DO I GET TELKOM TO SORT OUT MY ADSL LINE NOT WORKING? Simple question, IMPOSSIBLE TASK FOR TELKOM APPARANTLY!
Helpful (0)
Replies (4)0
Replies (4)MW
Marlene W's updateReviewer Update
01 Dec 2017, 11:22I wonder if Telkom will ever respond on this - IMPOSSIBLE to speak to a Manager at Telkom to assist me, as the Call Centre Staff can not assist me - I HAVE NEVER EVER EXPERIENCED SUCH FRUSTRATING & POOR SERVICE IN MY EXISTANCE!
MW
Marlene W's update01 Dec 2017, 11:22
Reviewer Update
I wonder if Telkom will ever respond on this - IMPOSSIBLE to speak to a Manager at Telkom to assist me, as the Call Centre Staff can not assist me - I HAVE NEVER EVER EXPERIENCED SUCH FRUSTRATING & POOR SERVICE IN MY EXISTANCE!
Telkom's replyOfficial
11 Dec 2017, 13:54Hello Marlene7
The fault is in hand with our cable department.
An escalation has been sent for their attention. We awaiting feedback and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply11 Dec 2017, 13:54
Official
Hello Marlene7
The fault is in hand with our cable department.
An escalation has been sent for their attention. We awaiting feedback and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team.
Best regards,
MW
Marlene W's updateReviewer Update
09 Jan 2018, 15:36I am struggling since 24/11/17 - Please look in to the problem as this is the only thing Telkom keeps on saying when asking what is going on - no one seems to bother to sort out the problem! I have a contract with Telkom, stating that I should pay for services rendered - at this stage Telkom is in breach of this contract as you are not delivering any service - it is impossible to take almost 2 months for your cable department to sort out the problem - If i do not pay, you will hand me over to your attorneys, but what should I do when you are not responding to a problem that was already logged 24/11/17 and up to today, nobody has resolved it?
MW
Marlene W's update09 Jan 2018, 15:36
Reviewer Update
I am struggling since 24/11/17 - Please look in to the problem as this is the only thing Telkom keeps on saying when asking what is going on - no one seems to bother to sort out the problem! I have a contract with Telkom, stating that I should pay for services rendered - at this stage Telkom is in breach of this contract as you are not delivering any service - it is impossible to take almost 2 months for your cable department to sort out the problem - If i do not pay, you will hand me over to your attorneys, but what should I do when you are not responding to a problem that was already logged 24/11/17 and up to today, nobody has resolved it?
MW
Marlene W's updateReviewer Update
09 Jan 2018, 15:38Question, how do you know the problem is in the hands of the cable department, if you do not even have my landline number?
MW
Marlene W's update09 Jan 2018, 15:38
Reviewer Update
Question, how do you know the problem is in the hands of the cable department, if you do not even have my landline number?