nR
nala R

1 reviews | Active since Sept 2012

08 Nov 2017, 11:07

Worst service ever

I decided to give telkom a try , and app**** online for a mobile contract . once done i received a confirmation email . and then nothing further , i later cal;led the call center and spoke to an agent that sounded like she was on her death bed, who put me on hold numerous times just to take down my I.D number..... i then decided to put down as taking my id down had taken 10 minutes. I called again and spoke to a lady that told me they had no record of the app . ***. where are m,y details that i entered on your website is this some kind of *****? i decided to call again and same thing no details found , and the lady advised me i needed to re do application. today i called and spoke to someone who said they were a team leader but really didn't represent the brand , was rude and spoke over me numerous times. and she said she would get me a call back from her manager . no surprises i am still waiting from a call from manager. Worst service every received By Telkom Mobile , i have honestly had better service at traffic dept and home affairs. Very disappointing but actually not surprising... You did it again Telkom!

0
Replies (3)
Telkom
Telkom's reply09 Nov 2017, 10:09
Official

Hello ramoen

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

nR
nala R's update09 Nov 2017, 12:42
Reviewer Update
so what happens now ?
nR
nala R's update09 Nov 2017, 12:43
Reviewer Update
this response is extremely Vague , and looks like it was copy and pasted .