Worst service EVER

My fiancee got retrenched in May and we called the Telkom call centre andasked them not to debit his account as there will not be sufficient funds. We have been paying cash since then on the 30th September 2017 he deposited his instalment into their account. On the 4th of October we got a email to say we did not paid we phoned in and they said as soon as the money reflects our phones will be unblocked. Apparently the money is not reflecting even up today. and even after sending proof of payment through we have had not joy, no communication. So in reality we have paid for a service which was not provided to us. When we ask for a email address or a Manager either a wrong email address is given to me or there is no Manager or a Manager who does not know what his talking about. Or we get told we need to pay this months instalments now or our phones will still be blocked.

I woud like to know is our phones ever going to be put on since it is on contract. What they going to do for us for the months usage we have lost.