worst service ever

i paid my account short end August and my lines have been cut 15 September the account was fully paid and i was told it takes up to 17 working days for them she see the money in their account. then i phoned so that they can reconnect my numbers and i was told 72 working hours which ofcourse nothing happened .Then the 2 Oct just when i paid my accounts again i realized that the deducted amount of September was processed to the wrong account..i have 2 billing arrangements so it was captured on the fully paid one. Since then i have been phoning every 2nd day i even emailed the payments and statements to 4 consultants to tell them to allocate to proper account. every agents i spoke to kept on telling me it will take 24hours and that they are logging a call to get it unsuspended. Monday last week which was the 13 October i spoke to another agent explaining everything and how much i called and she told me not one of the agents i spoke to logged a call with finance or to get my numbers unsuspended. Zibuyile( very nice person to speak to) then logged the call with reference ********** 5. The 17th i phoned again and was told everything was logged with finance and it takes up to 9 working days to it done which is suppose to be tomorrow. My argument is they say calls are recorded but why couldn't they just checked how many times i was told a call is being logged **** man. they quick to suspend your lines but takes their own freaken time to get things resolved. i have 11 contract numbers with them and i am busy cancelling it all i been having problems with them for a long time now. They even lost the billing arrangement of the lines that is suspended in June already cannot find it whenever i phone but i get statements for it every month. How in hell is that possible. according to them that account has been cancelled. They cant even tell me who cancelled it and always ask me if the numbers on that account is still active. I have never experience such *** service in my life but for the past year and a half ive been getting this kinda **** from TELKOM. I mean what happened to all the data and call time that was on that numbers because obviously that will all be gone when it goes on again a damn month and a half later were account was paid a month and a half ago. This is very disappointing service from such a huge organisation.