Worst service ever

It's been more than 3 weeks now and still no feedback. Our line is faulty since 22/9/2017 and it seems as if they just don't have enough technicians or they just don't care about their customers. We've spent hours on the phone trying to find out what's going on and when it will be fixed. Drove to a telkom shop 3 times (closest one is like 50 kilometers away) They just keep telling us there's a fault on the line and someone will call us about it. Well you guessed it, still no call and no help. And to top it all off you still have to pay at the end of the month. Don't let them fool you with it will be discounted off of next month, believe me the last time our line was faulty for 3 weeks they gave up R100 discount on a R799 package. So at the moment telkom is costing us a lot of money with nothing to show. So please fix this ASAP or we will cancel the contract and get another ISP.