Worst service ever

We reported our landline on 18 August. There is no service. We phone daily to get feedback. The call centre staff apparently escalate the call. The escalation Ref is 731261. They give the same reference every time. When we phoned on Saturday, 29 August the lady informed us a technician was assigned and busy with this call. <br> I ask you, TWO WEEKS without a landline and NO ONE in South-Africa to help us. How insufficient are these people? We asked that the technician's superior would phone - no surprise there...no response!!