WORST SERVICE EVER!!!

Our Telephone lines have been down for the past few months(June -August), we are a business that get orders in over the telephone and therefor need to speak to our customers, how can we do that if we don't have a line available?! There have been guys from Telkom and Bytes to come out to our store and have site meetings, but every single time the one say its the other one who's having the problem but not one of them can sort out the problem!!! I have been paying my normal bill for the past few months which is a fixed option, and with this problem I am not able to use these minutes but still pay for it - so I want to know who will reimburse me for those minutes lost???? I'm sick and tired of *********** people who get appointed to work at one of the biggest companies in SA but can't even give the required service to keep their customers happy!!! They advertise everywhere on TV/Radio/Billboards and spend a **** load of money on all of that but cant even give proper training to their technicians to sort out and keep their customers happy!!!