Worst service ever

I am the systems administrator for a company in germiston. On Friday the 25th of August Telkom had a technician at our exchange box tinkering around, low a behold after 20 minutes our DSL lines dropped (both of them). I immediately logged the fault with Telkom. Got my ref number 639CRK250817 thinking it would be sorted very quickly seeing as it was their technician that caused the fault in the first place. Well it is the 30th of August now and I am just getting the run around when calling the Telkom customer service center. Or in some occasions having the phone put down in my ear (Like this afternoon.) I am utterly appauled by the bad service I have been receiving and cannot beleive that it would take Telkom 6 or 7 days to sort out an issue that was caused by one of their technicians in the first place.