worst service EVER!

I went into Telkom Woodlins branch to arrange for internet and a Telkom line. There was 7 people in front of me that all had complaints about Telkom and there service. I Expressed concern but still putt in my order, they told me it will take between one and 2 weeks. On the 22th I phoned to confirm that somebody will still arrive in that week. They told me that somebody had cancelled my order, they can not tell me who!? Then I had to reorder everything again and the sales person informed me he will make sure it is done fast. Today I phoned to ask when this will happen and I was informed it was cancelled again!!! When I finally lost my temper the lady on the line said there is something wrong with my address. What I would love to know is that if they had a problem with my address why did they not phone one of the 3 peoples numbers that I had given them to confirm our address? Does ANYBODY at Telkom know how to do their job?!