worst service ever

All we wanted was our internet connection reconnected at the new place. We have relocated to a new house but before we moved we advised on the 20th june that we were moving and provided the new address.My husband received a message that they were coming to the new premises the 29 june as we already had access to it.but they never came.Till now theyve deducted 2 payments off his bank account but we still have no connecton.Last week friday I called the 10210 number,they disconnected me twice and the 3rd person kept me hanging on the phone for 1h32min.Ive sent in 3 complaints and still no one will contact either of us to sort out the problem.Then sunday they send my husband a sms asking to rate them and as he followed all the questions and answered then,they asked can someone contact him and he said yes.But as usual still nobody has called.My husband has been to goodwood telkom and century citys telkom and no one can assist him.So please advise what can I do about this situation?Thanks Valerie