Worst service ever

My husband and I took out 2 Smartplan 349 contacts on the 23rd of May 2015. We were told that the handsets were in stock so we would be able to complete everything as we would be billed at a pro rata of R349 for the remaining week.<br> <br> Now, pro rata of R349 should be less than R100 for 7 days as explained to us by Alexia. When our bill came, we were charged just less than R349 for each device for the 7 days in May and R349 for the new month. Our bill came to almost R1400 when we were assured that it would only be the pro rata rate of R349 and the fee for the new month.<br> <br> Alexia intentionally withheld information and that is *********. If she had informed us that we would have to pay a device fee of R300 per device, we would NEVER have taken the contracts on that day and would instead have waited for the new month in order to avoid an additional R600 for our 2 devices.<br> <br> We have repeatedly contacted the store and even tried to get hold of the area manager on an e-mail address which does not work. The service has been appalling and I have never dealt with more *********** people in my life.<br> <br> It has been almost a month of trying to get some sort of feedback, but Telkom couldn't care less!