WT
Wessel T

1 reviews | Active since Jun 2015

22 Jun 2015, 20:39

Worst service EVER

On 12 May 2015 I went in to the Telkom store in Montana to apply for an ADSL contract, completeted all the necessary documentation and submitted all the supporting documents, a week later I enquired about my application and was told that it was approved and that a technician would be in contact with me regarding the installation of the line. Another week passed and still no ADSL, I contacted the Telkom Montana shop again and was told to phone 10210 to get an update regarding the installation which I did and the agent told me that my address and contact number on the order was incorrect, she changed it over the phone and I was told that the technician will contact me during the following week, this never happened. I phoned in to the call centre again on 10210 and a lady by the name of Mel told me that she could not find any orders loaded for me, highly frustrated I contacted the Telkom Montana shop but without any luck. On Monday 15 June, I went to the Telkom Montana shop and demanded to see the manager, he was not available and told me telephonically that he would sort the problem out. I received an sms for an installation appointment for 22 June, Guess what, NO TECHNICIAN PITCHED!

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Replies (1)
Telkom
Telkom's reply23 Jun 2015, 07:10
Official
Hello jwt001,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM119774.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team
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