Worst service ever!!!

I went to telkom in Centurion mall and app**** to have an adsl line installed with a 10mbps uncapped package. I sent 2 emails to [Email Removed] (this lady helped me) i asked her to contact me urgently. After a week with no reply i went to telkom and canceled the 10mbps package and told them i only want an adsl line(the lady then said oh sorry they put the wrong number on the system thats why we couldnt phone you to come install the line, my phone number was in the email aswell) they eventually came on monday 8-06-15 and i was happy with the service and was told the line is now working for adsl. I phoned afrihost to activate my router etc by them and they then told me the line is not working. After phoning telkom 8 times and holding for 128minutes in total i left a complaint online. They then phoned and said i must phone and ask telkom to convert the line to adsl?? THIS SERVICE IS UNACCEPTABLE!!!!! I am not going to phone again and hold for another hour! DISGUSTING SERVICE!!!!!