WORST SERVICE EVER

I reported that my internet was down on 10 May. The operator told me that it would be fixed in within 5 days. I have phoned numerous times and escalated the fault on the website 3 times, sent mails, phoned every second day to hold for 40 mins a time, and still not one word from telkom. All the operator can say is they will escalate it and mark it for urgent. It is now more than 2 weeks later. I also have a problem with my billing. I asked for the special Simple deal of R399. There was going to be no extra costs, installation nothing. Just R399 per month. My bill is over R1000 for 10 days service.