worst service ever

I reported a fault last month, with regards to my internet dropping every time it rains.A technician did call me back and came to look at the problem (my domestic worker was in) I am still waiting for a response from him. When I got my bill, I was charged R220 for an unnecessary call out (I quarried this as I had no feed back to the fault) I am still waiting for a response as well. To top it off it rained in JHB today and my line did the same thing, I tried to call the the call centre. I have driven to steers, ordered food, driven home, eaten and I was still waiting for over an hour for them to pick up. How does a telecommunications company of this size only have skelton staff in a call centre after 5?