Worst service ever.

On 2015/03/24 at around 18:30 I phoned the Telkom Mobile Call Center to report a problem I had with my Blackberry Z10. Lindiwe answered the phone and I explained to her that my Z10 has crashed and does not work anymore and that it is out of warrenty so cannot be replaced by them and that I already got myself a Blackberry 7290 to use until my contract expires in September 2015. I asked her to activate BIS services so that I can use my blackberry services. She then informed me that she cannot do this since my contract and sim can only work on the Z10. This was never explained to me the day I took the contract. She then told me that I must get pay as you go. I pay nearly R1500 every month for my two contracts with them and did not feel that was a right answer. When I asked to speak to a senior she dropped the phone in my ear. I phoned back and the next agent said the problem was escilated to their IT dept and my problem will be sorted. On the 25th I phoned again and was told it can take up to 72 hours to fix the problem. Phoned on 26th again. Spoke to supervisor Thembi. A very rude lady. She told me my contract is only for a Z10 so I cannot use it on my device. I must wait until Sep