Worst service ever

2014 I phoned Telkom: my ADSL wires was cut by builders.I asked to have it repaired.2 weeks later I fixed it.it worked.Received a sms the Fault restored. Contacted Telkom asking them to come and check the wires.Was told that the system shows the ADSL is working and they don't need to come out.Nov I went to Telkom Mall@reds to upgrade my ADSL to 4 megline. 1 1/2 hours later-done.I was told I will receive and sms of the change.Dec and Jan I received nothing.End Feb Telkom called asking if I want to upgrade my ADSL. I requested this in Nov.The system said I am still on the old package. I agreedto the upgrade.She said a two year contract will get me all these extra \items".I opted to remain on month to month.later the week I received a package with sim-cards ect.Telkom Centurion mall told me that I am on a two year contract"