worst service ever

My Internet has been down ever since we had a power outage last week Wednesday. I contacted the call centre they advised that it was a national problem and that it will be fixed. I called again the Thursday and again the Friday after holding on for nearly 2 hours both days I was advised that we need a technician to come and check the fault. But we will not be charged at all its 3 days later and still nothing!!!!! If I pay my bill late you guys can call but now it's your fault and you can't keep me updated!!!!!!