Worst service ever!

I have been having issues with my telkom adsl and then vdsl line since November 2014. My line kept disconnecting or the line would be so slow it was unworkable. When I logged the first calls I was advised to change to vdsl which would fix issues on the line and give me better line speed.<br> It's been an uphill battle since. My line intermittently dropped for a couple of hours in the beginning but since returning from leave in December it has been an absolute nightmare. My line drops every single evening between 5pm and 7pm and only comes back round 11pm or now in the last two weeks when I reboot my router round 8am the next morning. I have reported this multiple times. My most recent reference number is ***. Few technicians came to check briefly and then disappears without following up or sorting out the issue. Earlier in the week I sent the request to the Telkom escalation centre for follow up. Besides the automated response I have not even received an email saying they are looking at it. Telkom does not give a **** about their clients. After holding on for 40 minutes at their Pinnacle call centre I usually give up. I am ready to cancel and find any alternative.