Worst service ever

<p>Good day</p> <p> </p> <p>Sometime on the 10 or so of July 2017 I app**** for a mobile contract online . Called to do a formal application and was advised it was approve they explained their process & I comp**** was also advise that they have it in stock . Was told prior to delivery they need to run a debit order 1st & they did on the 14.07.2017. days laterI called to check the progresss and I was told the consultant who was helping me did not action for further therefore my phone was not sent to the courier through all of this I am getting no feedback . Called again on the 21/07.2017 & was told that the phone I app**** for is nowq out of stock I should check after a week or 2. I personally requested that my request be kept opened will check after a week or 2. To my surprise I called on the 28/07/2017 and spoke to Thobile at sales department and was told that my app was cancelled since they did not have the phome in stock I was so angry i ended up not wanting to speak to her and she gave me attitude ( undersatndable as I was not nice either ) requestd to speak to a team leader and I was handed to NATHI MHLONGO whom I calmly advise that I request for a refund before the end of business he advised that its impossible but will log a request & will get it within 24hrs (that was on the 28.7.17) today I called 31.07.2017 to ceck progress and to my surprise no one can see my refund request infact I did not pay anything . Requested to speak to NANTHI MHLONGO AND TODAY HE DENIES HAVING A REFUND CONVERSATION WITH ME ONLY THAT I TOOK HIS NAME & SURNAME . HE SAID HE WILL REQUEST FOR A RECORDING AND WILL GET IT WITHIN 24HRS NOTR SURE IF THEN HE WILL AGREE HAVING THAT CONVERSATION WITH ME AFTER SPENDING 32 MINUTES ON THE PHONE WITH CONSULTANT SENDING ME FROM PILLAR TO POST. i AM DEEPLY DISTURBED BY THE SERVICE I HAVE RECEIVED SO FAR FROM TELKOM CONSULTANTS :-(</p>