worst service ever
<p>My phone was ****** almost a month ago. I have a contract with Telkom and the phone is insured, a P9 lite. I reported the theft at the police station as well as at telkom immediately. I was told the call center will send the ITC number within in two hours to hand over to the insurance company. I waited the two hours out, still no message. They say their systems are offline so they cannot blacklist the phone. Phoned the call center, phoned head office; no answer on the phone. Went into various branches for help, all useless. I am very disappointed and disgusted at this service. I will not recommend anyone to apply for contracts at Telkom. They do not value their customers at all.</p>
Telkom finally sent the ITC but now the insurance company is waiting on the documents For the delivery which will obviously take another month due to the poor service. There has been no communication from telkoms side, I've had to run after them. Its sad to see such a big company not value their customers like this.
Telkom finally sent the ITC but now the insurance company is waiting on the documents For the delivery which will obviously take another month due to the poor service. There has been no communication from telkoms side, I've had to run after them. Its sad to see such a big company not value their customers like this.