Worst service ever

<p>I have been with Telkom since 2011 and the service has always been poor since then. </p> <p> </p> <p>I've just had an adsl line installed for my business and the technicians didn't bring a modem with, they told me to go to a store to request for it. ( I was never warned if that's possible) I went from store to store and they kept on telling me to go to another branch which does have stock.</p> <p> </p> <p>I feel like a fool right now because I'm wasting time and money going from branch to branch. When I called the call center many times they told me that I'm just wait for them to tell me when there is stock or I must keep going to other branches.</p> <p> </p> <p>In my experience, I have noticed that Telkom has a problem in the following:</p> <p>1. Billing - They make a lot of mistakes and you will have to stand on top of a mountain for them to fix that, after several months.</p> <p>2. Inexperienced call center and store staff - They also make lots of mistakes, you ask them to do something and they fail to tell you that they can't or ask for an experienced person to help them then they make mistakes or leave you with an unanswered query.</p> <p> </p> <p>Telkom needs to provide proper training for their staff members and need to keep up with the demand. The demand keeps going up and they cannot provide the sufficient service, if the demand rises up then the service or production should rise up too.</p> <p> </p> <p>The only reason they still get clients or the clients are loyal to them is because of their better deals but the service is poor for such a big organization. These clients will not last forever..</p> <p> </p> <p> </p> <p> </p>