1 reviews | Active since Dec 2016

01 May 2017, 13:05

Worst service ever

<p>as a client with two telkom lines and two adsl uncapped packages the service recieved is terrible- my business line has been down for nearly 3 weeks- customers have not been able to get through to me- i am losing business that no one will compensate me for. The problem has been reported numerous times and technicians have been at the premises twice- untimately ending up in my phone line being completely dead. I will probably be charged the full amount plus the call out fee for the technicians even though i had had usage of the service for a couple of days. Telkom shows no regard in attempting to sort out the problem- we get the standard reply- a technician will call you when he is able to come. I am losing business day by day- sort out your problems. </p>

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Replies (1)
Telkom
Telkom's reply01 May 2017, 14:35
Official

Good day Miguel ,

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team