1 reviews | Active since Jun 2016
Worst service ever!!!
<p>Hi there my i went to telkom The Glen on the 24th of December to apply for a 4Mbps uncapped WIFI for R770 which is month to month no contract, when i got there and was busy with my application the sale consultant told me that there is a special for a 10Mbps uncapped for R799 and it is R30 more than the 4Mbps. so i told him thats sounds great i will take it, he told me the only catch is that this is a 2year contract which i agreeded to, and he also said that he does not know when they will come and install and i will be billed end of feb my full amount and a portion for january for what i have used. they came to install the line on the 9th of january and ever since i have logged 3 tickets and called telkom over 15 times because everyday i dont have no internet connection, they sent a technition and he said everything should be fine but as soon as he left the internet went off again. I restart the moderm like 10 times a day because of the weak internet. today i got a bill from Telkom for R2600!!!! i called there accounts dept and they said told me what all he chargers were for. my problem is that when i took this package the sales consultant did not tell me anything of these charges if he did i was never going to take it! now i get a Bill for R2600 which i can no afford which i did not budget for. i think its really unfair that i have to pay this money if a sales consultant does not do his job properly! </p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Hi Telkom Social Media Team
just got a call from you regarding my issue, thanks for the help and the feedback much appriciated
regards
Ricardo
Hi Telkom Social Media Team
just got a call from you regarding my issue, thanks for the help and the feedback much appriciated
regards
Ricardo
