Worst service ever

<p>I have a wifi contract with Telkom,when I got it the consultant assured me the the coverage in my area was perfect. Then I experienced problems with it and called the call centre and they couldn't help me. I called again enquiring about canceling my contract and I was told to go to the branch. I went to a branch in Alberton City and the lady advised me not to just cancel but tell them my problem with the wifi and if they dont help me then I could cancel and they wont charge me early cancellation as its their fault I want to cancel. They gave me feedback middle of September and they told me a technician will be sent to my home ASAP.</p> <p>October and November went past no feedback no technician. I called customer care again and they said they can only email the cancellations and I cant contact them directly. Telkom doesn't keep their promises and doesn't care about its clients. They are a big company with the worst service. I called again in December and rgey promised I will get feedback ASAP and someone from cancellations will call me but even January 2017 went past. I had to call them yesterday and ask what is happening and the consultant cant help me,cant provide an explanation and isnt helpful at all. This was my first experience with them and I swear I have nothing good to say about Telkom. They have poor service delivery,their consultants give false information and they dont care about us or the problems or concerns we have about their network. </p>