Worst service ever!!

<p>So my husband and I contacted the Home Cloud Contact center. which it turns out, is a service provider for Telkom towards the end of November last year. We were happy to have finally found a service provider that suites us after all the research we had done. The sales process was quite smooth and simple even though we had to submit our documents twice. We were asked when the debit should be done and we advised the 27th. So you can understand why we were surprised when we were debited on the 6th of Dec. there were not enough funds in my husbands account so we called them to find out why they had debited, to which we were told that is the day we selected. The agent apologized and reassured us that it had been rectified. We then arranged a double deduction for the next debit date and then, lo and behold, 2 debit orders!! Both on the incorrect debit order date. The second one however was successful and we thought it was sorted out. So you can imagine our surprise when our router was not working properly over the past weekend and then eventually stopped on Monday, bare in mind we had 6 GIGS left on our account. We called the Telkom call center today and were told that the system had suspended our service due to none payment despite the fact that the debit was successful. My husband then asked what debit order date they have for us and we were told they cannot see on the system. The agent then asked when his account was debited and they told him they can't see on the system. At this point I'm quite perturbed because basically what she is saying is that the same system that debited our account does not know when it debited us, but also cannot provide a debit order date for the account it debited. And cannot recognize that it had debited us and therefore went and suspended our account