MT
Meryke T

1 reviews | Active since Dec 2016

30 Dec 2016, 09:13

Worst Service Ever

<p>I requested for Telkom to cancel my line and internet service in Aug, did all the paper work they requested, no response. Followed up numerous times, sent many emails, phone calls etc. Finally in November, I got a response after putting a message on Facebook, got a sms to say service is cancelled. Thought I was finally done with Telkom, thought wrong. They are still taking my money!! They have taken money for 4 months for a service I don't use!!! I can't believe that they think that is okay. How many times do I have to phone, email to get this sorted???? I won't recommend Telkom to anyone, they are definitely not worth it, no customer service whatsoever. Very disapointed</p>

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Replies (1)
Telkom
Telkom's reply30 Dec 2016, 12:28
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, please privately reply with your ID number or the number in question.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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