Worst service ever!!

<p>I've had Telkom mobile contract for almost 2 years now but this is the worst service I ever experienced.On Monday the 28th my lines were suspended due to none payment of November premiums,however the premiums were already deducted on Friday the 25th.I contacted Telkom customer care later on Monday and they promised that my lines will be resumed later on Tuesday as it takes up to 48 hours.Tuesday nothing happened..I called again and they said I should give it 72 hours as the case has been taken over for collections,I was given this no (086) ********** by a Telkom agent to contact because apparently no payment was reflecting on their system.I contacted the no,but their collection department also had nothing on their records..so both Telkom and their collection department had no payment that was debited by Telkom on their records. I contacted the collection department(Nudebt)again on Friday but still nothing was reflecting..I requested to have a word with their superiors perhaps but I was transferred 6 times from agent to agent with no assistance..all what the agents did was just to extend their turn around time(from 48 hours to 7 to 14 working days).I then contacted Telkom costumer care again on Friday evening..Spoke to an agent by the name of Thabiso Hlongwane who couldn't help either,I then requested to speak to the supervisor,I was put on hold for quite a while but he couldn't give me the supervisor as she was busy handling other queries apparently.Her name is Luthando Ngcobo as per the agent.I'm still sitting with my 2 disconnected lines after Telkom has deducted premiums from my account 8 days ago,with no idea where the payment might have gone and their collections department also doesn't have any idea!</p>