Worst Service ever

<p>On : 05 October 2016 05:16:00 PM i sent an email to ********** requesting cancellation of our fax line, Thapelo Mogotlane rep**** requesting a list of documents, documents required were mailed back on 05 October 2016 05:49:00 PM, Thobeka Zungu rep**** on 05 October 2016 06:01 PM advising that documents have been sent to the relevant department, i requested feedback and on the 11 October 2016 10:18 AM Abbort M Shirindza advised that the cancellation process takes 21 working days. After 21 working days Abbort M Shirindza requested documents again which i emailed again on the 08 November 2016 10:04 AM. On the 10 November 2016 01:03 PM Michelle Adams contacted me advising that i have sent the email to the wrong department and i should resend the email with all the documents ********** and wait another 21 working days. Why did Thobeka Zungu reply on 05 October 2016 06:01 PM advising that documents have been sent to the relevant department? I am not willing to wait another 21 days as alI the documents have already submitted for this request on the 05 October 2016 05:16:00 PM. Please cancel my fax line with immediate effect</p>