Worst service ever!!!
<p>I've been having slow line speeds with Telkom for weeks, took them almost a month to send a technician out which then confirmed that the slow speeds is due to congestion at Telkom. I've requested for the Internet line to be placed in a holding pool so I can switch ISP's. They've then confirmed that it's done. After contacting the new ISP, they've tried taking over the line but couldn't, because Telkom hasn't yet released the line. I've spent over 100 minutes in less than 30 days trying to get everything resolved. I'm at wits end with the incompetence of Telkom, the apparent useless systems and unhelpful staff. During the complete process, there was 1 lady that tried to assist, but clearly with the limitations to systems, nobody junior is able to help! I've always thought people were exaggerating when they've referred to the nickname "Hellkom". I now understand and experience it 1St hand. </p>
Can I get some feedbck or clarity on the issue? Can someone atleast confirm that they have started working on the problem?
Can I get some feedbck or clarity on the issue? Can someone atleast confirm that they have started working on the problem?
HI Gareth, the line speeds seems to be normal now. I'll write up a response after 24 hours to let you know if they are still stable. Thank you for finally getting back to me.
HI Gareth, the line speeds seems to be normal now. I'll write up a response after 24 hours to let you know if they are still stable. Thank you for finally getting back to me.