Worst service ever
<p>So I get Telkom LTE for my Home. The Sales Person assured me that I will get atleast 10 mb/s download speed. This was not the case. I installed a booster and still only get 0.8 mb/s speed.</p> <p> </p> <p>Therefore, I tried to cancel my contract, no response. After a fight Telkom said to me that I cannot prove that I have no coverage. They said that they will need to come out and test the coverage (Which usually takes up to 72 hours).</p> <p> </p> <p>15 day's later, 10 phone calls and a couple of emails and still Telkom is charging me for the Service that I do not receive, and still have not come out to test my Coverage. </p> <p> </p> <p>Phoning Customer Service does not help as this is a different department and there is no way for me to directly contact this department.</p> <p> </p> <p>I will never recommend anything from Telkom, as they truly do not care about their customers.</p>
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Technical Team.
Your reference number is ***8.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Technical Team.
Your reference number is ***8.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
