1 reviews | Active since Sept 2016

28 Sept 2016, 10:30

Worst service ever

<p>So I get Telkom LTE for my Home. The Sales Person assured me that I will get atleast 10 mb/s download speed. This was not the case. I installed a booster and still only get 0.8 mb/s speed.</p> <p> </p> <p>Therefore, I tried to cancel my contract, no response. After a fight Telkom said to me that I cannot prove that I have no coverage. They said that they will need to come out and test the coverage (Which usually takes up to 72 hours).</p> <p> </p> <p>15 day's later, 10 phone calls and a couple of emails and still Telkom is charging me for the Service that I do not receive, and still have not come out to test my Coverage. </p> <p> </p> <p>Phoning Customer Service does not help as this is a different department and there is no way for me to directly contact this department.</p> <p> </p> <p>I will never recommend anything from Telkom, as they truly do not care about their customers.</p>

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Replies (1)
Telkom
Telkom's reply28 Sept 2016, 12:27
Official

Thank you for your post.

As per our telephonic conversation, please be advised that your query has been sent to our Technical Team.

Your reference number is ***8.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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