1 reviews | Active since Dec 2012

23 Sept 2016, 13:55

Worst service ever...

<p>I logged a complaint almost 2 months ago reference nr ********** 4 regarding closure of my account. I've been trying to close my account since last year November, spent hours on the phone explaining to a different agent the same story, it's like speaking to a brick wall. Why they make notes on the system beats me. I've spent hundreds of rands just calling into the call Centre. Consultants are all *********** and can't do their work properly, they'll tell u anything just to get you off the phone. I spoke to team leaders and managers promising that they would call back and no one ever does. I regret ever doing business withTelkom Mobile and wouldn't recommend anyone to. I guess that's why their deals is so cheap because you pay for poor service. It's been another week since being promised a settlement letter and yet no feedback received.</p>

0
Replies (1)
's update29 Sept 2016, 17:14
Reviewer Update

This is what Telkom is very good at doing, that's redirecting you to someone else without solving your issue. I've been contacting Telkom for the past year trying to solve my issue. Don't you think I'm fed up of contacting your company countless times already. It would be great if someone can take ownership and contact me out of courtesy for the pathetic service I've been receiving from you