1 reviews | Active since Sept 2016
Worst service ever
<p>I have app**** for a new fixed and adsl line over 2 months ago and i am still waiting for it to be sorted out . i have had 3 technicians come out and each one says the other technician did not do the job they were supposed to. Incompetence of the highest order. It is pointless calling telkom because nobody can help you, you keep getting told to phone different departments who can not help in any way. i hve been told that i can only deal with sales as it is a new order which is fine but when you contact sales they are unable to give you any information because it is a different department. I have been given 2 appointments over the past month on which i was told that the technician will come out and complete the installation but the technician has failed to show up both times. nobody at telkom can give me an explanation why because the system has not been updated, no interest in trying to find out why. in the meantime i have been promised that i would be contacted with information which is an absolute lie as in two months i have never been contacted . i have not even received the sms to confirm my order number. AM I SUPPOSSED TO WAIT ANOTHER 2 MONTHS TO GET ANY INFORMATION BECAUSE OF THE INCOMPETENCE OF YOUR STAFF AND SYTEMS?</p>
I appreciate your response but i have been told the same thing for the past 2 months. your query is being attended to and you will get feedback. LETS HOPE THIS TIME I ACTUALLY GET A RESPONSE
I appreciate your response but i have been told the same thing for the past 2 months. your query is being attended to and you will get feedback. LETS HOPE THIS TIME I ACTUALLY GET A RESPONSE
STILL THE SAME **** FROM TELKOM. WE WILL GET BACK TO YOU AND NO RESPONSE. HOW MANY MORE MONTHS WILL IT TAKE FOR MY QUERY TO BE ATTENDED TO? THE CALL CENTRE CAN'T PICK UP ANYTHING WITH THE REFERENCE NUMBER, NO SUPRISE AS I HAVE BEEN GIVEN LIKE REFERENCE NUMBERS BUT NOTHING GETS LOGGED ON THE SYSTEM.
PATHETIC
STILL THE SAME **** FROM TELKOM. WE WILL GET BACK TO YOU AND NO RESPONSE. HOW MANY MORE MONTHS WILL IT TAKE FOR MY QUERY TO BE ATTENDED TO? THE CALL CENTRE CAN'T PICK UP ANYTHING WITH THE REFERENCE NUMBER, NO SUPRISE AS I HAVE BEEN GIVEN LIKE REFERENCE NUMBERS BUT NOTHING GETS LOGGED ON THE SYSTEM.
PATHETIC
Good Afternoon Tahir
Thank you for allowing us the opportunity to assist further on your query. Your installation has been scheduled for 22/09/2016, please note that this is a full day appointment.
This response serves as confirmation that your query has been resolved and closed.
Have a gr8 day!
Hilary
Telkom Social Media Team
Good Afternoon Tahir
Thank you for allowing us the opportunity to assist further on your query. Your installation has been scheduled for 22/09/2016, please note that this is a full day appointment.
This response serves as confirmation that your query has been resolved and closed.
Have a gr8 day!
Hilary
Telkom Social Media Team
I appreciate your reply. It is however it very sad to note that because of the incompetence of your staff and inability to keep to appointments that i now have to wait a further 10 days from the last appointment. It will be almost 3 months since i app****. VERY PATHETIC SERVICE FROM TELKOM. TOTAL LACK OF PROFESSIONALISM AND CUSTOMER SERVICE IS NON EXISTINT.
I appreciate your reply. It is however it very sad to note that because of the incompetence of your staff and inability to keep to appointments that i now have to wait a further 10 days from the last appointment. It will be almost 3 months since i app****. VERY PATHETIC SERVICE FROM TELKOM. TOTAL LACK OF PROFESSIONALISM AND CUSTOMER SERVICE IS NON EXISTINT.
HOW CAN YOU CLOSE A QUERY WHEN THE PROBLEM HAS NOT BEEN RESOLVED?
HOW CAN YOU CLOSE A QUERY WHEN THE PROBLEM HAS NOT BEEN RESOLVED?
