Worst service ever

<p>On the 20th of August 2016 my wifi stopped working, I didn't report it until 24 hours later. Ever since I've reported it, all I've gotten from Telkom is a fault reference and that is all. I've called in multiple times and gotten different stories, ranging from "We'll be sending technicians" "Our technicians are on strike" to "cables in your area have been ******". I feel very angry as I have never missed a payment yet I'm being treated as if having internet connection is a favour to me from Telkom. I went to a store this past weekend and was given a sim card that to my surprise only has 2 gigs of data and doesn't even work. Whereas I pay for unlimited internet Can anyone assist with a way to escalate this?</p>