Worst service ever

<p>I logged a call on the 24th August 2016 as my router was not working, when my husband did a follow up on Friday they have lost the reference number and a new call was logged. My husband requested that one of the manager need to call him for assistance and up to date he is still waiting for a Manager director or technician to call him. He requested while they are fixing the line or a technician to resolve the problem, they need to assist us with something else and Zama / Tortia informed me he will put me through sales to assist in getting a migration sim card. Nobody in sales new what I was talking about after I held on for someone for 46 min to assist. I called back and requested that I want feedback when the technician will be there to assist me and there answer was when a technician is available, so if I am lucky a technician might be available next year. The call centre always have a different story what is the fault, the line is ****** or power searches and the new excuse my router is faulty after you explain to the agent 400 times it is not a telephone line it is a router. Don't ever deal Telkom if you want service because Telkom doesn't supply anybody with service because no one assist me in 7 days already and inform what is wrong with the router.</p> <p> </p>