jB
jonathan B

1 reviews | Active since Apr 2014

23 Aug 2016, 16:34

Worst Service ever

<p>Well to start of the telkom reps came to my office and offered me interent and **** about not having uncapped lte so i went to getting the 10mbps uncapped line then , a few days later the technician claims theres ground faults but all cables in the area are from the pont behind me, after he ****py excuses( AKA an IT technicain aswell as having freinds that are telkom techs that found no issue),to make matters worse i work for a sub company of telkom, anyhow after 4weeks and abit of a wait get me interenet for a day before the end of the month get prorata billed,then only to found out my installation has knock out half og my nieghbours internet including my landlords then he comes back a week later after having good internet i come back from a vacation only to find that i cant ****ect now that imn disconnected now i cant do my studies ,my payed for subcriptions for gaming are wasted being over, the service that i recieved at the pav was pathethtic waited in a que in the front of it for 3 hours for a women to help a Customer in the mantime i was inlightening people in the que as to what best suited them from what they spoke about of their setup then she took a while not blaming her but yeah your system can only be so slow Right!!! Anyhow she set me up with a sim card that i had enquired about the intergrated sim After i threaten to ask my acc to be close and go over to voxtel and speak to one of the telkom majority share holders that i have meet in passing to explain whats happening and put some pressure on them she then Discovers that my account is somehow damaged beyond repair as " i told her that i was told check your calls when i made to the support that one of your techs just decided it wasnt for him apart from her slow service she was stellaur like Wilson as he set me up with aphone contract in no time ,what a gem of a guy knows how to serve fast and efficently and the rest of the staff did'nt really stand out now as for that sim intergrated to my account she said she could make it uncapped by you offer uncapped sata sims ,you need to inform your staff of your services and tech them to be abit more technical however she said it would be 100g night \100 gig day bundle so i said fine in that process she discovered that my account was fudged by someone, now as to that intergrated sim i may be wrong but its that i get an sms that stats that im having 2gbs remaining ***!! Now i refuse to pay or be debited for the days from the 8 til now as even this sim connection is **** im on lte and im barely pulling 128kbps dwn and 68kbps up so i havent had to be able to do much really annoying me and whats ****ing me off even more is that im being prorated a full months by the looks of my bill for 10days of a month for a contract seriously ***! happened t\since i was with telkom 2 and a hal years ago ,and please for the love of god reopen the telkom office in pinecrest those people actually made a difference and served ppl in a max of 20mins now I mean really get my line sorted or get me the lte bundle that uncapped at Now available in over 1400 locations across the country, you offer and claim is Mzansi's biggest and best uncapped LTE network for just R799pm x 24. Limited time, limited space! where as why i said to her im paying 1100 for the 10mpbs line but my GOD for the love of struggles im not paying for a **** or non exsistent service and now you refise to help me or beat about the bush when i call in often get given to management because i refuse to take **** and your offered a service its now time you hold your side of contract ,I will also probaly get my legal aid to assist to possibly claim for loss being unable to connect due to your staff inability to do work ,i will say that telkom offers a great service and prices that are fair however this is not tolerable and I'm going to probably get the consumer rights involved in this,since im now have had it and what tick me off the most is that i couldnt even wish my guardchild for her birthday and his i delivered her so She kinda like my own kid and was the first time i missed to call her</p>

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