TZ
Thobelani Z

1 reviews | Active since Apr 2014

20 Aug 2016, 05:35

Worst service ever!!!

<p>Dear Telkom. At first I wanted to write this message on your wall for the whole world to see your poor service.</p> <p><br />On the 21st of May I received an sms advising me that my free telkom to telkom benefit was coming to an end... I then immediately called the call centre and asked the to add it for R49 pm wich was done.</p> <p><br />I also had recurring 50 sms's as from last year August.</p> <p><br />To my surprise the billing came in at a rediculous amount on the 3rd of June... I called in and the issue was resolved, however all my benefits were removed. And as from the 3 of July I have been calling your call centre and nobody helps me... somehow your systems are at fault here yet I am the one taking the fall.</p> <p><br />Your invoicing always needs to be explained as it's always wrong. I even just cancelled one of the contracts because of the poor service.</p> <p><br />All I need to be done now is have my lost 50 minutes for July, have my 50 sms's and my unlimited telkom to telkom benefit an R49 per month.... Otherwise I will go to the customer protection house and also let all the peopl know through social media if this is not resolved soon.</p>

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