Worst service EVER!!!

<p>Almost 3 weeks ago our internet stopped working. We were informed by customer service that it could be due to multiple reasons, after all of these were FINALLY cancelled out, a fault was generated through them. Since then the fault has been escalated with no significant effects at all. Multiple agents were called and all of them has the same answer "please wait for a technician to call you and give an update". Needless to say this has never happened. I then took matter into my own hands and eventually (after more than one customer service agent disconnected my call) I got an answer that said that the first technician could not gain access to the line and the second was not experienced enough to fix the problem. Even with hearing this, I still do not know what the problem is. Telkom you have shocking service and the worst customer service that I have seen in my entire life!!! My line is still down after 3 weeks (while I am still paying) and I am losing business due to this as I am a business owner. Telkom, your performance is unacceptable and really shocking!!!</p>