Worst Service Ever
<p>2 Years ago I signed up with Telkom Mobile. Unfortunately 2 weeks after I got my new phone it was ******. I contacted Telkom to block the number. When I went back to get a new sim they told me that my number had been discontinued as they switched systems. This was very upsetting as I was still paying almost R500 a month for something I did not have. Months went by with me fighting with them and eventually they gave me a new sim. They didn’t even bother to reimburse me for the several months I paid for data I never received.</p> <p> </p> <p>My contract expired on the 30th of June and I did not want to continue as I was already very irritated with the service they provide.</p> <p> </p> <p>7th of April - I sent an email to cancellations asking them to cancel my contract. No one responded.</p> <p>14th of April - I followed up again - still no response from them.</p> <p>28th of April - I emailed them again, when they answered and requested me to complete cancellation forms. On these forms they state that they need 21 business days notice. I was satisfied as I was still in the time frame.</p> <p>3rd of May - I submitted my cancellation documents - no one acknowledged receipt of same.</p> <p>27th of May - I yet again emailed them asking them to confirm receipt of my documents. No one responded</p> <p>7th of June- I emailed them again, on this day they only submitted my cancellation documentation. I was very upset as this now meant my contract would go over into July (which I explicitly asked not to happen). </p> <p> </p> <p>I called the call centre whom explained that my contract will now end middle July. Needless to say I was furious. I emailed Telkom again to explain my frustration - and yet again they didn’t even bother to reply.</p> <p> </p> <p>One the 1st of July they debited my account for another full month. I went to the bank to have this revered. In the middle of July they went and debited my account for the full amount again and now added interest. I reversed this again. I called the call centre who had numerous excuses. Now they claim I will be liable for the money even though their cancellations department is at fault.</p> <p> </p> <p>I am disgusted at the service I have received. Worst service provider on earth. I will never refer anyone I know Telkom. This is a Telkom error and now they expect me to pay for it. I refuse. If I provided my clients with the Service Telkom has provided me I would be long out of a Job.</p> <p> </p> <p>Regards</p> <p>Mariska</p>